Choose the information banner function. You can do this by taking the steps below: Navigate to Auto Display from the Setup menu.Īlternatively, on specific models, you’ll need to disable the information banner feature. Click the “Display” button on the provided remote. To disable the Auto Display function, follow these steps: When the Auto Display function is enabled, the home theater device automatically shows details such as names, image modes, and audio signals. Generally, the top banner on your Sony television will display information on the video you’re streaming. Additionally, we’ll demonstrate how to use the TV menu without using the remote control. This article will walk you through the steps necessary to return standard menu functionality to your Sony television. If the menu is unresponsive to your troubleshooting efforts, contact a Sony representative. If this doesn’t work, you’ll need to perform a forced factory reset with the assistance of a friend. When the menu on your Sony TV isn’t working, try doing a hard reset to restore regular operation. However, these updates sometimes cause internal problems that make the menu crash. Often, with an operating system upgrade, things improve. It can provides some malware protection by blocking malicious ads, but it can't prevent malware from being installed.Sony’s televisions provide some of the most pleasing image and sound quality entertainment viewing experiences. These ads can be very difficult to block.ĪdBlock (like other ad blockers) is not an anti-malware program. If you're seeing this on a free streaming site, keep in mind that these types of websites are notorious for serving malware and opening pop-ups and "pop-unders" along with free TV and movie programming. We have more information about these "tech support" scams malware in our Knowledge Base. 
If you're on a Mac, follow these instructions to remove any malware that may be causing the pop-up to appear. If you're on a Windows computer, follow these instructions to remove any malware that may be causing the pop-up to appear. We put together a guide on how to remove malware.
If you clicked an ad in a pop-up on a free streaming site, you may want to scan your computer for viruses and malware. When you restart your browser, don't reopen your previous tabs, and don't click the link you visited immediately before you got that virus warning. You may need to force your browser to quit. You should immediately close your browser. Seeing a strange and alarming pop-up when visiting a website?
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